Our Shipping & Store Policies:
FOR LARGE FURNITURE ITEMS: Your blanket wrap shipping rate includes ONE small business private shipper to safely hand- deliver your piece to the GROUND FLOOR/ FOYER of your home. They are unable to carry pieces up stairs to your foyer if there is not someone there to assist them. If you desire to have your piece placed in a specific room on the ground floor it is beneficial to have an additional pair of hands available to help.
We will update you once your piece is picked up and on the way. After that the driver/transporter will reach out to you to arrange final day and timing for delivery. We ask that our shippers remain in contact with our clients, but sometimes routes change for a variety of reasons causing delays or different arrival dates. These shippers are on tight timelines and can usually not reschedule. If you are unable to meet the driver, we suggest having a neighbor or family member, a garage code, etc. as a backup plan if you're unable to be at home during scheduled delivery. We have little control over the piece once it has been turned over to the shipper.
FOR ITEMS SHIPPING VIA FEDEX/UPS/USPS
We pack and ship professionally--all orders are carefully packaged, insured and usually ship via Fedex/USPS within a few days of purchase. You will receive tracking info when your item ships. In the unlikely event of damage upon arrival, YOU MUST KEEP ALL EXTERIOR AND INTERIOR PACKAGING, for us to file a damage claim with the carrier.
Please keep in mind all sales are final. These are vintage pieces and most are between 50-70 + years of age. All vintage and hand painted items will have some imperfections and it’s not uncommon for newly finished pieces to have slight imperfections.. Touchup paint is provided with your piece.